Last updated: 27 October 2026
This policy explains how to cancel an order, return a tub and get a refund. We want every tub to arrive ready to play, so if something isn’t right, here’s what we’ll do.
Damaged, faulty or wrong item
- Tell us within 48 hours of receiving your order. WhatsApp us on +971 50 5744546 or email hi@playatpiccoli.com with your order number and a photo.
- We’ll send a replacement or give you a full refund, including the delivery fee.
Changed your mind
- You can return unopened, unused tubs in their original condition within 7 days of delivery or pickup.
- For hygiene reasons, we can’t take back tubs that have been opened, unless they’re faulty.
- Bring the tub to any Piccoli centre with your order number, or message us to arrange a return.
- The delivery fee isn’t refunded when you change your mind.
Cancelling an order
You can cancel for a full refund at any time before your order is sent out or collected. Message us as soon as you can with your order number.
How refunds are paid
- Refunds will be done only through the original mode of payment. Card payments go back to the same card. Orders paid at pickup are refunded at the Piccoli reception.
- Once we’ve approved a refund we process it within 5 working days. Your bank may take a few more days to show it on your statement.
Contact
WhatsApp us on +971 50 5744546 or email hi@playatpiccoli.com.